Purchases and subscription access

A payment and Lawn Ledger's verification of that payment are separate steps. A verification problem can occur after a purchase succeeded.

Use the existing purchase verification or recovery flow for the original account. Unknown verification is not proof that you are unpaid. Owner-granted complimentary access has separate precedence and should not be overwritten by support.

1. Check the Google Play account and Lawn Ledger account used for the purchase.
2. Read the app's purchase or verification result.
3. Contact support with the status shown, without sending the purchase token.

Do not purchase again while the first purchase's outcome is unresolved. Never send payment credentials, access tokens or passwords to support.